Tips: Reseting your Apple iPod / iPhoneOctober 9, 2008
Like any electronic devices, sometimes something inside might go wrong and you find that your iPod is not responding to any key press. Fret not, this is what you can try to do before you call your Apple hotline or your favorite retailer.
Reseting your Apple iPod do not remove any of your songs. It MIGHT remove some of your customized settings. Restoring however will set your Apple iPod to factory default.
Apple iPod Nano/ Video / Classic
- Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
- Press and hold the Menu and Select (Centre) buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.
Apple iPod Shuffle
To reset iPod shuffle:
- Disconnect iPod shuffle from the computer (if connected).
- Move the switch on the back of iPod shuffle to the off position.
Tip: When iPod shuffle is off, the green stripe by the switch is not visible. (See below illustration)
- Wait 5 seconds
- Move the switch on the back to the play in order or the shuffle position. The green stripe will be visible in either position
- iPod shuffle is now reset. If after resetting iPod shuffle you are going to attach it to your computer, be sure to place the switch in the off position. If you were resetting as part of some troubleshooting steps, continue with those steps now. For general troubleshooting steps see the iPod shuffle troubleshooting and service FAQ.
iPod Reset Utility / iPod Shuffle Reset Utility
Use iPod Reset Utility to restore the iPod Shuffle back to their factory settings when iTunes is unable to do so and the reset above do not help. The process completely erases all music and data and reinstalls the iPod software version listed below:
- iPod shuffle (1st generation) – iPod Software version 1.1.5
- iPod shuffle (2nd generation) – iPod Software version 1.0.4
IMPORTANT NOTE: iPod Reset Utility is intended for use only with the iPod models listed above; other iPods are NOT supported.
IMPORTANT NOTE: iPod shuffle Reset Utility is only for iPod shuffle (1st generation) 512 MB and 1 GB models only. Any other iPod, including iPod shuffle (2nd generation), is not supported.
Use iPod Reset Utility to fix the following issues:
- iPod will not play music, and cannot be restored using iTunes.
- iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
- iPod shuffle (1st generation) is identified as a device in “Recovery mode.” iPod shuffle (2nd generation) is identified as a “USB DFU device.”
Important: Read Before Using
- You must have administrator privileges to use this utility.
- iPod Reset Utility restores your iPod to factory conditions and installs current iPod software for that model, deleting all content on iPod.
- If iPod Reset Utility cannot reset your iPod, then your iPod may need service. Go to the iPod Service page for additional information.
- Mac OS X 10.3.9, or later*
- Windows 2000 with Service Pack 4, Windows XP with Service Pack 2**
*Mac OS X 10.2.8 customers with an iPod shuffle (1st generation) can use the iPod shuffle Reset Utility
**iPod Reset Utility is not supported for use with Windows Vista.
To install iPod Reset Utility:
- Download the iPod Reset Utility from one of the following locations
- Double-click iPodResetUtility.pkg (Mac) or iPodResetUtilitySetup.exe (Windows).
- Follow the onscreen instructions.
- After installation is complete, iPod Reset Utility will be available on a Mac at /Applications/Utilities/iPod Reset Utility or on Windows by choosing Start > Programs > iPod > iPod Reset Utility.
- Download Mac OS X – iPod Shuffle Reset Utility for Mac
- Open the iPodshuffleResetUtility.pkg.
- Follow the onscreen instructions.
- Once installation is complete, the iPod shuffle Reset Utility will be available on a Mac at/Applications/Utilities/iPod shuffle Reset Utility.
Using iPod Reset Utility / iPod Shuffle Reset Utility
- Quit all running applications on your computer.
- Open iPod Reset Utility / iPod Shuffle Reset Utility.
- Connect iPod to a USB port on your computer. Do not connect iPod to a USB port on your keyboard, or other non-powered USB hub.
- Click the Reset/Restore button.
- If prompted, enter an administrator name and password. Notice: Do not disconnect iPod during the reset process.
- When complete, quit iPod Reset Utility and open iTunes to load music onto iPod.
Apple iPod Touch / iPhone / iPhone 3G
To turn completely off
Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. When iPhone is off, incoming calls go straight to voicemail.
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If iPhone won’t turn on, or the display freezes or doesn’t respond
- Press and hold the Home button for at least six seconds, until the application you were using quits.
- If that doesn’t work, turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
- If that doesn’t work, reset iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If iPhone continues to freeze or not respond after you reset it
- Reset iPhone settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but no data or media is deleted.
- If that doesn’t work, restore the iPhone software. See document 305744 “Updating and Restoring iPhone Software.”